Frequently Asked Questions
Quality & Standards
All Sherpa Sheets products are manufactured in our own fair labor factories in the USA! We believe in raising the standards and quality of our products by paying local employees fair living wages and producing our goods in safe and clean environments. We are equally committed to minimizing our carbon footprint by using minimal recycled packaging and local factories which eliminates much of the common manufacturing waste created by multiple legs of packing and shipping from overseas factories.
We will gladly accept returns or exchanges of any unused items in their original packaging within 14 days of your order being delivered to you. Please make sure to include your receipt in the box so we know to whom we should credit the return, and send it back to us at: Sherpa Sheets: 3118 Kingsley Drive, Troy, MI 48084. If you would like to exchange any items, please email us as well at [email protected] with your order number and what you would like to exchange, and we will ship out your new items as soon as we receive either your original order or tracking confirmation that it has been sent.
Because our sheets and blankets tend to be heavier than most and require fairly large boxes for shipping, we offer a standard $15 flat rate shipping for UPS or USPS ground, no matter where in the US you live or how large your order is.
If you need to make sure your order is delivered by a certain date, just send us a quick note to [email protected] and we will check UPS, USPS and FedEx to find you the lowest available rate for 2-Day Air or Overnight shipping.
Get FREE Swatches
If you would like to see and feel our fabrics before ordering your new bedding, we would be more than happy to send you swatches of everything for free! Fill in your name and address HERE and we will send you a packet within 48 hours of receiving your request.
Custom Colors, Sizing & Options
Would you like a set of sheets in colors other than what we currently offer? Or would you like custom sized comforters, top sheets, throw blankets, pillows, or anything else? Not a problem! Let us know what you’re looking for at [email protected] and we can email you color cards of other available fabrics, pricing and how long your request will take. Because we produce everything locally in the USA, with in stock fabrics custom orders can generally be produced in 1-2 weeks!
While some people prefer to dry clean faux fur fabrics in order to keep the original luster, it’s certainly not necessary. At home washing for your Sherpa Sheets is an easy option as well! Washing: To ensure the longest life for these luxurious sheets, use the “delicate” or gentle cycle on your washing machine to reduce the agitation during washing. Fill the washer with cold water and use a gentle detergent such as Woolite or Seventh Generation. Liquid fabric softener can also do wonders to keep the fabric pile fluffy and full. (In the same way that conditioner is often needed when washing long thick hair to keep it untangled, fabric softener can do the same when washing these long fur sheets.) Drying: While open air drying on a drying rack is the gentlest option for the very long term, it can take quite a while and whether it’s due to space or time constraints, this may not be an option. We have found that the next best thing is to put them in the dryer on the gentlest and lowest heat settings with some laundry dryer balls to fluff them as they dry. Re-Fluffing: As with anything, after long term repeated use, you may feel inspired to give your Sherpa Sheets a bit of “touch up” attention. Every so often before washing, mix a tablespoon of conditioner with two cups water in a spray bottle to make an easy “detangler” spray. Spritz over the matted areas and use a soft bristled brush to gently brush the fur. (Note, this is much easier to do when the sheet is still stretched out on the mattress.) For more minor touch ups, the same thing can be done without the spray after washing.